Privacy Policy
Last updated: August 10, 2026
1. Introduction & Data Controller
This Privacy Policy explains how Norexon ("we", "us") collects, uses, and protects personal data submitted through this website. Norexon is the data controller for the purposes of Law No. 27 of 2022 on Personal Data Protection ("the PDP Law"). You can reach us at [email protected] or at Jl. Pandanaran No. 74, Semarang 50241, Indonesia.
2. Data We Collect
We collect data you provide directly through our contact form (name, email, phone number, and message content), and technical data collected through cookies where you have given consent (see our Cookie Policy).
3. Purposes and Legal Basis
| Data Category | Purpose | Legal Basis |
|---|---|---|
| Contact form data | Responding to enquiries, scheduling sessions | Consent / contract formation |
| Cookie/analytics data | Understanding site usage, improving content | Consent |
4. Data Sharing & Third Parties
We do not sell personal data. Data may be shared with service providers strictly necessary to operate this website, under confidentiality obligations consistent with the PDP Law.
5. Retention
Contact form submissions are retained only as long as needed to respond to your enquiry and maintain a reasonable business record, after which they are deleted or anonymized.
6. Security
We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse, consistent with the standards expected under the PDP Law.
7. International Transfers
Where personal data is processed outside Indonesia, we take steps to ensure a comparable level of protection, as required under the PDP Law's cross-border transfer provisions.
8. Your Rights
Under the PDP Law, you have the right to access, correct, delete, and restrict processing of your personal data, and to withdraw consent at any time. To exercise these rights, contact us at [email protected]. Complaints may also be directed to Indonesia's Ministry of Communication and Digital Affairs, which oversees PDP Law enforcement.
9. Opt-Out & Data Deletion
Providing your data through our contact form is always optional. Cookies can be disabled or customized at any time through our Cookie Policy page or the cookie settings button in the footer. To request deletion of data you've shared with us, please contact us via the contact page.